Mid-May COVID-19 Update

Published: 19 May 2020

 

Lakes Gas will continue current precautions until further notice. This includes restricting walk-in traffic with locked office doors and keeping our drivers and service techs from entering branch offices unless necessary. Social distancing should be observed during any in-person contact.

When a Lakes Gas employee enters an occupied home for tank installation or any other reason, the following policies will be enforced.

Lakes Gas employee:

  1. Must be wearing a face mask
  2. Will use alcohol-based hand sanitizer as needed
  3. Must wear disposable gloves
  4. Will confirm no one inside the home is sick prior to entering the home
  5. Will maintain a minimum 6ft. social distance from the customer

These precautions are designed to protect our customers and our staff. Stay safe!


Propane Service and Home Entry Details

Published: 10 April 2020

 

Lakes Gas continues to meet federal, state and local guidelines regarding COVID-19 and social distancing. We want our employees and customers to feel safe and respected with the practices Lakes Gas is employing to avoid any potential contact.

Due to the current status and potential risk to our customers and employees, Lakes Gas has suspended all non-emergency work that involves a Lakes Gas employee entering a customer's home or building. We will continue to provide propane service and work-related activity that doesn't put our employees or customers at risk.

Lakes Gas will continue to:

  1. Deliver bulk gas
  2. Perform Outside Equipment Inspections (OEI) up to the entrance of the gas piping into the home/building.
  3. Perform emergency service as needed, provided our employees have 6 ft. distancing between them and the customer.

Lakes Gas will suspend until further notice:

  1. Entry into customer homes/buildings unless it is an emergency.
  2. Any non-emergency work inside a customer's home/building.
  3. Burying the exposed gas lines from this past fall/winter. Burying lines causes an interruption in service requiring the employee to enter the home/building to perform a Gas System Safety Inspection (GSSI) and start-up of the appliances

If you had a tank set this past fall/winter and the gas line is not buried, please be careful cutting the grass and performing yard work so you don't cut the gas line. Once federal, state and local entities recommend business goes back to normal, contact your Lakes Gas branch to schedule the burying of the gas line. Our customer service representatives will also be making calls to customers to set schedules.

If you have an emergency, our employees will respond. Please tell the CSR/driver over the phone what the emergency is. For example, "I smell gas in my basement." "I smell gas coming from my water heater." and give them a phone number that you can be reached at. We will ask you to leave your home and get to a safe place. If you are able, turn off the gas at your tank. Our employee will first, shut off the gas at the tank if it has not already been done. If they need to enter your home, please be aware of your safety, and theirs, and maintain a minimum distance of 6 ft.

We want to thank all of our customers for their patience and understanding, and our employees for their hard work and dedication, during this unprecedented time. Please stay safe and we will get through this together.


Branch Operations Details

Published: 17 March 2020

 

The Lakes Gas management team has implemented a plan for continuity of operations and contingency preparation during the health emergency declared by federal, state, and local governments. Our overriding concern is for the health and safety of our employees, customers and communities. We also want to ensure a continued supply of propane too our customers.

Our branch locations will be staffed, but will not be accepting walk-in traffic at this time. If you need to make a payment, we encourage you to pay by credit card instead of check when possible. If you need to pay by check or cash, a drop box is located at most of our branches, and there will be a sign at the office directing you. You may leave payment at your delivery location, according to your normal practice; please contact your branch to inform them that you did so. You may also pay online at lakesgas.com. Our branch offices will be accepting phone calls, although we may experience higher-than-normal call volume. You may also email your local branch at the email address found on this site.

Lakes Gas has secured more propane to ensure continued availability to you. We do not anticipate product shortages or interruptions in your supply. We appreciate your business. Thank you for following these policies during this unusual time. We will keep you updated here with any future developments.

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